Ofertas de Empleo
Production Support Engineer
Consultoria / Asesoría
As part of a production support team, you will be providing 24x7x365 on-call support for multiple core platforms globally. Using a Follow the Sun model we expect working patterns will include on call duty, weekend and holiday season cover. Candidates will be required at times to vary operating hours to ensure coverage for severity level support Full details of exact working patterns will be provided. Most importantly, as businesses cannot afford to be without production system online for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.
Working with internal customers/employees to identify platform problems and advising on the solution.
Design, deployment, implementation and execution patterns for support of internal customers globally.
Handle and resolve requests for core platforms and activities directly and /or with support from teams within CIS and Level 4 partners.
Logging and keeping records of customer/employee queries.
Analyzing call logs so you can spot common trends and underlying problems.
Updating self-help documents so customers/employees can try to fix problems themselves.
Working with field engineers to visit customers/employees if the problem is more serious.
Establish good working principals for how to address concerns quickly and effectively.
As an engineer you may be called upon to work on core platforms and/or its implementation to ensure up to date skills and proficiency on platforms. This may include general application development activities, including unit testing, code deployment to development environment and technical documentation.
Be able to analyze a problem and choose the best solution in-line with enterprise standards and in adhering to global platform architecture. Tracking of issues through completion, documentation enhancement and reporting.
Contribute to training and self-service support options (blog, forum, internal confluence as needed).
Help maintain reference implementation of enterprise software stack.
Keep technical skills and knowledge of Equifax enterprise technology platforms and service offerings current by closely working with core engineers.
Detailed knowledge of standards based architectures as they apply across multiple IT platforms.
Deep, up to date, technical knowledge of mid-range technologies.
Modern software development lifecycles including Continuous Integration and Continuous Delivery.
Perform complex bug verification, and beta support for assigned products
3+ years of successful work experience in large online and/or offline transactional business.
3+ years of technical experience in software design, development and product support.
1+ years of previous experience working in a technical helpdesk/service center.
A thorough technical knowledge of software development methodologies, design and implementation with an emphasis on Scrum Agile and XP.
Bachelors degree in software engineering or computer science.
Excellent analytical and design skills at multiple product level, excellent skills in research and analysis, and implementation experience in carrying out the requirements, design, development, testing implementation and support phases of applications software project.
Experience with Linux operating systems and scripting.
Experience with change management, risk management, governance and portfolio management.
- Ingeniería Civil en Informática
- Ingeniería de Ejecución en Computación e Informática
Escrito: Medio - Hablado: Medio - Traducción: Medio
Escrito: Nativo - Hablado: Nativo - Traducción: Nativo